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Mastering Civility

A Manifesto for the Workplace

Regular Price $13.99

Regular Price $19.99 CAD

Regular Price $13.99

Regular Price $19.99 CAD

This item is a preorder. Your payment method will be charged immediately, and the product is expected to ship on or around December 27, 2016. This date is subject to change due to shipping delays beyond our control.

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On Sale

Dec 27, 2016

Page Count

176 Pages

Publisher

ISBN-13

9781455568994

Description

“The most useful, well-written, and emotionally compelling business book I have read in years. I couldn’t put it down.” — Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

“A must-read for every leader in their field.” — Daniel H. Pink, bestselling author of To Sell is Human

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can’t. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.

In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

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