Frequently Asked Questions

Thank you for taking the time to visit Hachette Book Group. We appreciate your interest in our company, our books and authors, and our services. Please find below a list of most frequently asked questions and e-mail addresses to contact with your query.

We invite you to keep in touch by also subscribing to HBG’s e-newsletters.

Customer Service


Rights and Permissions



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Defective Audiobooks

If you purchased an audiobook on CD and a disc is missing or was defective, please e-mail customer.service@hbgusa.com for a replacement.

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Defective Books

If you purchased a book and discovered it was defective, please e-mail customer.service@hbgusa.com.

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Order Information

Hachette ebooks can be purchased via the retailers on our website. For print copies, go to our Where to Buy page, for a listing of both online and brick-and-mortar retailers.

Customer Service offers help with finding specific titles and order status information. You may contact them via e-mail or telephone: 800-759-0190

Booksellers interested in setting up accounts and ordering specific books should send an e-mail to customer.service@hbgusa.com.

For information regarding discounts to corporations, organizations, non-bookstore retailers and wholesalers, mail order accounts, premium sales, and libraries, please e-mail special.markets@hbgusa.com.

For inquiries about the availability of a specific title in the U.S. or overseas, retailers and wholesales, e-mail customer.service@hbgusa.com.

Our catalog is available for download on our Bookseller Services page.

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Returns Information

What Should I Use This Information For?

This information is for OVERSTOCK returns. If you have received damaged/incorrect items, please call our customer service.

Who Can Return Books?

These addresses are for RETURNABLE accounts wishing to make overstock returns. If an account needs to check if they are returnable or not, they can check with customer service, via e-mail or phone 800-759-0190. Accounts set up as returnable do not need authorization. If you are set up as Non-Returnable, call customer service for assistance.

How Long Can I Return For If I Am A Returnable Account?

Returnable accounts can return any book for any length of time as long as the books are In Print and In Good Condition.

What Is The Returns Address?

For whole copy returns:

Attn: Returns Department
322 South Enterprise Blvd.
Lebanon, IN 46052

For stripped returns ONLY:

Hachette Book Group Retail Sales & Marketing
Attn: Stripped Cover Returns
326 South Enterprise Blvd Lebanon, IN 46052

What Is Strippable?

To tell if an item is strippable, look for an inverted triangle with an (S) in it.

Paperback Books with a retail price of $6.95 or less have Strippable Covers, regardless of product code (can be MM, TR, or PB.)

Calendars are strippable, but the cover with the barcode on it is required.

Please e-mail or call customer service if you need further assistance.

What If I Return Something To You That Is Not Yours?

If you have any doubts as to whether or not something is returnable, check with customer service. We may accept returns on books that are Not our Publication (NOP) or Out of Print (OP) for a short period after they are declared NOP/OP. After that, NOP/OP returns are returned to the customer if the amount received in a CARTON is FIVE or more. If it is below this amount, the books are destroyed.

If you have any questions or concerns regarding whether or not something can be returned, please contact customer service (800-759-0190).

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School and University Desk Copies

Desk Copies

Hachette Book Group is pleased to provide complimentary desk copies of any adopted required text for instructors at accredited colleges and universities.

To expedite your order, please include:

  • 13-digit ISBN
  • Title and Author
  • Name of course and enrollment
  • College mailing address
  • Bookstore name and number
  • Date by which desk copies are needed

Desk copies can only be sent to your school address. For teaching assistants, please provide the name and address of each assistant so books can be shipped individually.

Send desk copy requests:

By e-mail, please contact marketing@hbgusa.com.

  • By fax, please use 212-364-0943.
  • By mail, write to:
    Hachette Book Group
    Trade Sales Marketing
    1290 Avenue of the Americas
    New York, NY 10104

Exam Copies

Paperbacks and hardcovers published by Hachette Book Group are available to educators who wish to consider them for adoption. A prepaid fee is required for all examination copy requests.

  • For titles with retail prices up to $9.99, send $3.00
  • For titles with retail prices from $10.00 to $14.99, send $4.00
  • For titles with retail prices from $15.00 to $19.99, send $5.00
  • For titles with retail prices from $20.00 to $34.99, send $10.00
  • For titles with retail prices from $35.00 or more, send $20.00

To expedite your order, please include:

  • 13-digit ISBN
  • Title and Author
  • Name of course and enrollment
  • College mailing address

Please mail your request or call our customer service desk with the necessary information. Your examination copy will be mailed to you promptly.

Send exam copy requests:

  • By fax, please use 212-364-0943.
  • By mail, write to:
    Hachette Book Group
    Trade Sales Marketing
    1290 Avenue of the Americas
    New York, NY 10104

All orders are subject to stock availability. Please wait to order our forthcoming titles until the available month given in the catalog.

Books will be sent to school addresses only.

PLEASE NOTE: Marketing does not process desk and exam requests for titles from Hachette’s Perseus Books division.

To order desk and exam copies for titles from the following Perseus imprints, please visit perseusacademic.com.

  • Basic Books
  • Da Capo Press
  • Nation Books
  • PublicAffairs
  • Seal Press
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Contacting an Author

Although we receive a great number of requests, we’re not able to release contact information for any of our authors. If you’d like you can send a standard letter to any Hachette author, addressed as follows:

[name of the author]
c/o Author Mail
Hachette Book Group
1290 Avenue of the Americas
New York, NY 10104

We cannot guarantee a response from any individual author.

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Can I Lend My Voice for Audiobook Recordings?

We appreciate the many inquiries we receive in this area. However, at this time Hachette Audio does not accept unsolicited demos. Hachette Audio uses mainly celebrity readers and industry professionals for our titles, and many times the author reads his or her own work.

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How Does HBG Pick Content for Audiobook Titles?

Hachette Audio produces audio programs based on best-selling books published by the Hachette Book Group. Some of the key factors that we consider when choosing our list are: commercial appeal, book sales and promotion, and the genre popularity of topics covering self-help, humor, business, and mainstream fiction.

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Manuscript Submissions and Unsolicited Queries

Publishers in the Hachette Book Group (with the exception of Yen Press—see below) are not able to consider unsolicited manuscript submissions and unsolicited queries. Many major publishers have a similar policy. Unsolicited manuscripts, submissions, and queries will not be answered and the publisher will have the right to destroy any unsolicited material or mail without returning to the sender.

If you are interested in having a manuscript considered for publication, we recommend that you first enlist the services of an established literary agent. Many literary agencies can be located in Bowker’s Literary Market Place (commonly known as the “LMP”), an annual reference publication which can be found in most major libraries. These literary agencies, in turn, have guidelines for submitting manuscripts. You can find out more about the LMP at Literary Market Place.

Yen Press is interested in a broad spectrum of material and will happily review unsolicited graphic novel submissions. Please visit their website to learn more: YenPress.com

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Copyrights and Permissions Inquiries

Hachette Book Group permissions are handled by:

The Permissions Company
Attn: Frederick T. Courtright
47 Seneca Road
P.O. Box 604
Mount Pocono, PA 18344

Tel: (570) 839-7477
Fax: (570) 839-7448
e-mail: permdude@eclipse.net

If you would like to use part of a book, please send the details of your request to the above contact.

Permission Request Form

Please include:

  • your mailing address
  • title and author of our publication
  • specific quotation/excerpt, including page number(s)
  • your publisher (formal permission is not required until you have secured a publisher)
  • title of your work
  • length of your work
  • estimated print run of first edition
  • publication date
  • area of distribution: U.S. only, North America, world

For classroom use please fax:

  • title and author
  • specific excerpt, including page number(s)
  • estimated number of photocopies to be made

For more information on Copyrights and Permissions Inquires, please e-mail Frederick T. Courtright.

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Subrights Inquiries

For sub-rights (audiobook licensing, British and translation rights, dramatic rights, and large–print book rights), please send the information above and your request to:

Little, Brown and Company: LBrights@hbgusa.com

Little, Brown Books for Young Readers: rights@lbchildrens.com

Grand Central Publishing:  GCPrights@hbgusa.com

Perseus Books:
International Rights Questions – Perseus.international@hbgusa.com
Domestic Rights Questions – Perseus.domestic@hbgusa.com

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Publisher’s Release Form

If you require a Publisher’s Release Form, please e-mail your requests to Diana Gonzalez at diana.gonzalez@hbgusa.com or fax at (212) 364-0934. We will send you Hachette Book Group’s standard Publisher’s Release Form. Please be sure to include the following to your request:

  • Producer Name
  • Title of Book
  • Author
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Problems Viewing the Site/Technical Problems

Please contact website feedback at websitefeedback@hbgusa.com with details of your issue and someone will get back with you within 24 – 48 hours.

For best performance, we recommend that you update your browser. Download the latest below:

For help with Mac problems, visit Apple.com

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Titles Not Found on the Site

When a title goes “Out of Print,” it means that it is no longer being produced and cannot be purchased from the publisher any longer. You may try searching for Out of Print tiles at a used book store, and many online booksellers offer searches for out of print titles as well.

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Editions and Other Copyright Page Information

On the copyright page of books, “First edition” means that this is the first time the book has been published. The numbers below that counting down from 10 indicate the number of the current printing, identified by the lowest number. For example, if a book carries the line “First edition” and the numbers below are 10 9 8 7, that indicates the seventh printing of the first edition.

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Locations Outside the Continental U.S.

Hachette Book Group is part of a large global publishing company, Hachette Livre. You may visit their website and learn about all of their divisions here: Hachette.com