Return & Exchange Policy
If you receive damaged, defective, or incorrectly shipped merchandise, please notify Customer Service at info@poweredbyzola.com within 30 days from the day you placed your order (or 30 days after the On Sale Date of the title, if you placed a preorder) and follow the instructions for returns. Please include your order number from your order confirmation email.
If you are unsatisfied with your purchase and the merchandise is new, unopened, and in original condition, we will be happy to refund your purchase price after you notify Customer Service and follow the instructions for returns detailed in the above paragraph.
Refunds are issued for the purchase price of the item and any applicable sales tax. Shipping and handling cannot be refunded. You are responsible for the shipment costs for returning the product to us.
We are unable to offer returns for products that are shipped back to our warehouse without first going through the return process defined above.