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Order Support

Store Policies and Customer Service

Hachette Book Group’s customer service department handles all orders and processing for hachettebookgroup.com.

SHIPPING DELAYS

Shipping delays also occur from time to time due to situations outside our control such as the impact of weather-related delays, especially due to winter storms.

Placing an Order

Business hours are Monday through Friday, 8:30 a.m. to 5 p.m. (EST). If you have any questions or need help with your order, please email: consumersupport@hbgusa.com.

Contact Us

We are here to serve you! Expect some delays due to heavy volume during peak periods, especially after November 15 through the end of the year. You may reach us by email at consumersupport@hbgusa.com.

Shipping & Delivery

Level I—Standard Shipping under $45.00

  • Shipping Cost: $6.99
  • Shipping Time: 5-10 business days

Where We Ship

Online ordering is available to physical addresses within the continental United States. At this time we are not shipping to Puerto Rico, Alaska, and Hawaii.

We can fulfill orders shipping to a USPS PO Box address and APO (Army/Air Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses. Please note all military and PO Box orders will take an additional 10 business days. However, this service is available only via USPS Priority Mail. Please expect shipping to take up to three weeks, especially during the holidays.

International Orders

We are presently unable to ship orders outside the United States. For international ordering information, please visit our FAQ

How We Ship

Our products ship via UPS Ground depending on product which is standard shipping (Level I). For US post office box address and APO (Army/Air Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office), shipping is available only via Priority Mail, please expect an additional 10 business days for shipping (about three weeks), especially during the holidays.

Customer Service hours are Monday through Friday, 8:30 a.m. to 5 p.m. (EST), with the exception of major holidays when we will be closed so our employees can enjoy the holidays with their families.

Free Promotional Shipping

From time to time, we may offer free shipping. This applies for standard shipping (Level I) only. Free shipping over a minimum order total will be applied to the final order after any discount amount from promo code use is calculated

Tracking Your Order

We will send you a shipping confirmation email when your order ships. Orders sent via standard shipping and UPS Ground have full tracking information, which will be included in the confirmation email.

Delivery Time

We process all orders on the same day if ordered before 10am (EST), Monday through Friday, excluding holidays. Most orders will ship within 3 business days and will be received within 5–10 business days after successful payment processing. For US post office box address and APO (Army/Air Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office), please expect an additional 10 business days.

Holiday Hours

In addition to weekends, our warehouse will be closed on the following dates in 2024: January 1, January 15, February 19, May 27, June 19, July 3-4, September 2, November 22 at 1:00pm ET, November 28-29, December 25-January 1, 2025. We will be taking orders, but we will not be shipping our products on those dates.

Shipping in Multiple Packages

Shipping in Multiple Packages (Em & Friends Greeting Cards)

If your order includes individually-packaged Em & Friends Greeting cards, they will ship separately and at different times at no extra charge to you. We group our individual Greeting Cards together to protect them being damaged during shipment; they are warehoused separately for this reason, too. This could result in your packages arriving at different times, but still within the expected delivery window.

Pre-Orders

What is a pre-order?

A pre-order allows you to reserve a product before its official publication date. By placing your order, you secure and pay for your item in advance, and it will be shipped to you on the publication date.

When will my pre-order be shipped?

Your pre-order will be shipped on the publication date. Please review the product page for the publication date of your item. Publication date can be found under the “Details” dropdown on the product page. Please note that delivery dates may be subject to change.

Can I change my shipping address after placing a pre-order?

Unfortunately, we are unable to change the shipping address after you have placed your order. To ensure your item arrives at the correct location, please make sure your shipping address is accurate when placing your order. If you anticipate moving near the time of the publication date, we recommend using your new shipping address at the of checkout.

Out of Stock

We do our best to keep the website stock as up to date as possible. On occasion, an item may go out of stock between the time your order is placed and the order reaching the warehouse. In this case, your order will be immediately canceled, and your credit card will be credited for the amount you were charged.

Returns & Cancellations

Return Policy

Merchandise ordered directly from hachettebookgroup.com will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition, in its original packaging, and must include packing slip or invoice. Returns should be sent to the following address using a trackable method of shipping:

Hachette Book Group

Attn: Returns Department

322 South Enterprise Blvd.

Lebanon, IN 46052

Please contact consumersupport@hbgusa.com. Include your name and order number to ensure that credit is issued promptly and correctly. Once your return has been processed, a refund for the purchase price, excluding any shipping and handling charges, will be issued on the credit card used for the original purchase.

Damaged or Defective Items

If you receive a damaged or defective product, please contact Customer Service. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery.

Customer Service can be reached via email at consumersupport@hbgusa.com.

Please make sure to provide your order number in the email.

Canceling an Order

Once you place an order it cannot be canceled. If you do not wish to keep the item(s) ordered, please follow the instructions above under Return Policy.

Credit Card Processing

Hachette Book Group does not store credit card information. However, by referring to the original order number, the third party credit card company will be able to retrieve the original credit card information and a refund will be processed. You do not have to provide the information a second time.

Credit cards will be charged for the entire order total at the time the order is placed. If you order a product that is out of stock, we will automatically refund your order.

Sales Tax Collection

Sales tax will be applied where applicable.

Bulk Orders

You can receive a discount on bulk orders. Please visit our Special Markets page.

Promotion Details

Discount applies to HBG products only. Brand exclusions and other restrictions may apply. Qualifying amount applies to merchandise only, not value of packaging, applicable taxes, or shipping & handling charges. Offer cannot be combined with any other offers or discounts. The offer is non-transferable and not valid for cash, gift cards, or cash equivalent. No adjustments on previous purchases. Brand exclusions: John Derian and Orbit Gold brand products. To redeem, enter the code at checkout. Discount valid in US only. Hachette Book Group ships to US only.

Price and/or Description Changes

All prices, pictures, and descriptions on this site are subject to change without prior notice. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store’s prices are nonrefundable. We reserve the right to refuse any sale at any time.

Frequently Asked Questions for Calendar Products

Page-A-Day Print Calendars FAQ

Where did the Page-A-Day calendar originate? 

What are the sizes of Page-A-Day print calendars? 

How do I buy a Page-A-Day® Calendar if my local store has run out? 

Can I buy Workman Calendars in bulk? 

Website & Customer Support 

I have a problem with a print calendar published by Page-A-Day, like a printing error or a problem with the stand. What can I do? 

Do you offer technical support? 

Does pageaday.com use Javascript and/or Cookies? What other technical tidbits should I know? 

Page-A-Day® Photo Contests 

What are the rules for the Page-A-Day Photo Contests? 

How do I know that the photo of my pet is high quality/ large enough? 

I entered my pet in your Photo Contest! Did he or she win? When will I find out? 

Answers – Frequently Asked Questions

Page-A-Day Print Calendars FAQ

Where did the Page-A-Day calendar originate? 

  • Workman, in fact, invented the Page-A-Day® Calendar, which is why you see this “®” symbol on our product and throughout our communication. The first Page-A-Day calendars were announced in the spring of 1979—365 Words-A-Year, 365 Jokes, Puns, and Riddles, and 365 Women-A-Year. Please refer to our “About” page on pageaday.com to read the official story of Page-A-Day.

What are the sizes of Page-A-Day print calendars? 

How do I buy a Page-A-Day® Calendar if my local store has run out? 

  • Our calendars are available almost everywhere books are sold. Click on store at the top of this page, and to browse our complete calendar offerings for the year and to purchase them through the pageaday.com website. International customers can contact consumersupport@hbgusa.com for help assisting them with purchasing outside of the United States.  

Can I buy Workman Calendars in bulk? 

  • Workman calendars are available at special discounts when purchase in bulk for premiums and sales promotions as well as for fundraising or educational use. For further details, contact special.markets@hbgusa.com.  

Website & Customer Support 

I have a problem with a print calendar published by Page-A-Day, like a printing error or a problem with the stand. What can I do?

Do you offer technical support?

  • This FAQs section should answer almost every question. Please read through this page carefully and you will likely find the information you need. For more technical support, please use our customer support form to contact us. If you can’t fill out the form, you can reach us by email at consumersupport@hbgusa.com. We are happy to help. 

Does pageaday.com use Javascript and/or Cookies? What other technical requirements should I know? 

  • Yes. The site requires that both cookies and Javascript are enabled on your browser. If either of these are disabled, it’s possible that you will encounter problems such as missing buttons, graphics that won’t load, blank pages, or an inability to enter our contests. 
  • If you are using Norton Internet Security (or any sort of fire wall) you’ll need to configure it to “allow browser identification.” If this does not work, try turning your firewall off completely. You should then be able to reactivate your daily calendar emails after registering with no adverse effects. 

Page-A-Day® Photo Contests 

What are the rules for the Page-A-Day Photo Contests? 

How do I know that the photo of my pet is high quality/ large enough? 

  • If you are using a modern digital camera, and you upload the photo at the highest resolution, chances are the photo will be high quality. If you don’t understand photo optimization, do not attempt to resize the image—most likely this will result in a lower-quality image. All images must be uploaded at the highest quality available in a JPG, Tiff, or PNG format. This file has to be at least 300 dpi for the format of the calendar (width: 5.25 inches or height: 5.25 inches). Remember that we can reduce a photo in size successfully, but not enlarge it. 

I entered my pet in your Photo Contest! Did he or she win? When will I find out? 

  • Our judges get so many entries that sometimes it takes several weeks or longer to get through them. If your pet is chosen to be in our print calendar, we’ll notify you by October of the year before the calendar date. So, if your pet is chosen for the 2025 calendar, you’ll be notified by October 2024. 
  • If you have not received notification of your pet’s acceptance in our website or print calendar, your photo may be considered for a future calendar. Our judges must first decide which photos meet their standards for print quality, and then which fit their editorial plan, so your pet still has a great chance of being chosen in the future. 
  • You are welcome to submit multiple photos of the same pet! 
  • For more details about our judges’ criteria, please read the full contest rules.