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Managing the Hidden Organization

Strategies for Empowering Your Behind-the-Scenes Employee

Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.

Genre: Business & Economics

On Sale:

ISBN-13: 9780446394567

Format: Trade Paperback

Grand Central Publishing