Thank you for taking the time to visit Hachette Book Group. We appreciate your interest in our company, our books and authors, and our services. Please find below a list of most frequently asked questions and e-mail addresses to contact with your query.
We invite you to keep in touch by also subscribing to HBG's e-newsletters.
If you purchased an audiobook on CD and a disc is missing or was defective, please e-mail firstname.lastname@example.org to replace it.
If you purchased a book and discovered that it was defective, please e-mail email@example.com.
Hachette ebooks can be purchased directly through our website. For print copies, go to our Where to Buy page, for a listing of both online and brick-and-mortar retailers
Customer Service offers help with finding specific titles and order status information. You may contact them via e-mail or telephone: 800-759-0190
Booksellers interested in setting up accounts and ordering specific books should send e-mail to firstname.lastname@example.org.
For information regarding discounts to corporations, organizations, non-bookstore retailers and wholesalers, mail order accounts, premium sales, and libraries, e-mail email@example.com.
For inquiries about the availability of a specific title in the U.S. or overseas, retailers and wholesales, e-mail firstname.lastname@example.org.
Our catalog is available for download on our Bookseller Services page.
This information is for OVERSTOCK returns. If you have received damaged/incorrect items, please call customer service.
These addresses are for RETURNABLE accounts wishing to make overstock returns. If an account needs to check if they are returnable or not, they can check with customer service, via e-mail or phone 800-759-0190. Accounts set up as returnable do not need authorization. If you are set up as Non-Returnable, call customer service for assistance.
Returnable accounts can return any book for any length of time as long as the books are In Print and In Good Condition.
For whole copy returns:HACHETTE BOOK GROUP
For stripped returns ONLY:Hachette Book Group Retail Sales & Marketing
To tell if an item is strippable, look for an inverted triangle with an (S) in it.
Paperback Books with a retail price of $6.95 or less have Strippable Covers, regardless of product code (can be MM, TR, or PB.)
Calenders are strippable, we just need the cover with the barcode on it.
If you need to check please e-mail or call customer service.
If you have any doubts as to whether or not something is still returnable, check with customer service. We may accept returns on books that are Not our Publication (NOP) or Out of Print (OP) for a short period after they are declared NOP/OP. After that, NOP/OP returns are returned to the customer if the amount received in a CARTON is FIVE or more. If it is below this amount, the books are destroyed.
If you have any questions or concerns regarding whether or not something can be returned, please contact customer service (800-759-0190).
Hachette Book Group is pleased to provide complimentary desk copies of any adopted required text for instructors at accredited colleges and universities.
To expedite your order, please include:
Desk copies can only be sent to your school address. For teaching assistants, please provide the name and address of each assistant so books can be shipped individually.
Send desk copy requests:
By e-mail, please e-mail email@example.com.
Paperbacks and hardcovers published by Hachette Book Group are available to educators who wish to consider them for adoption. A prepaid fee is required for all examination copy requests.
To expedite your order, please include:
Please mail your request with the appropriate fee to our attention or call our customer service desk with the necessary information. Your examination copy will be mailed to you promptly.
Send exam copy requests:
All orders are subject to stock availability at the time they are processed. Please wait to order our forthcoming titles until the available month given in the catalog.
Books will be sent to school addresses only.
PLEASE NOTE: Marketing does not process desk and exam requests for titles from Hachette’s “Perseus Books” division.
To order desk and exam copies for titles from Westview Press, please visit westviewpress.com
To order desk and exam copies for titles from the following Perseus imprints, please visit perseusacademic.com
Although we receive a great number of requests, we're not able to release contact information for any of our authors. If you'd like you can send a standard letter to any Hachette author, addressed as follows:[name of the author]
We cannot guarantee a response from any individual author.
We appreciate the many inquiries we receive in this area. However, at this time Hachette Audio does not accept unsolicited demos. Hachette Audio uses mainly celebrity readers and industry professionals for our titles, and many times the author reads his or her own work.
Hachette Audio produces audio programs based on best-selling books published by the Hachette Book Group. Some of the key factors that we consider when choosing our list are: commercial appeal, book sales and promotion, and the genre popularity of topics covering self-help, humor, business, and mainstream fiction.
Publishers in the Hachette Book Group (with the exception of Yen Press — see below) are not able to consider unsolicited manuscript submissions and unsolicited queries. Many major publishers have a similar policy. Unsolicited manuscripts, submissions and queries will not be answered and the publisher will have the right to destroy any unsolicited material or mail without returning to the sender.
If you are interested in having a manuscript considered for publication, we recommend that you first enlist the services of an established literary agent. Many literary agencies can be located in Bowker's Literary MarketPlace (commonly known as the "LMP"), an annual reference publication which can be found in most major libraries. These literary agencies, in turn, have guidelines for submitting manuscripts. You can find out more about the LMP at Literary MarketPlace.
Yen Press is interested in a broad spectrum of material and will happily review unsolicited graphic novel submissions. Please visit their website to learn more: YenPress.com
Hachette Book Group permissions are handled by:
The Permissions Company
Attn: Frederick T. Courtright
47 Seneca Road
P.O. Box 604
Mount Pocono, PA 18344
Tel: (570) 839-7477
Fax: (570) 839-7448
If you would like to use part of a book, please send the details of your request to the above contact.
For classroom use please fax:
For more information on Copyrights and Permissions Inquires, please e-mail Frederick T. Courtright.
For sub-rights (serial rights for magazines and newspapers, audiobook licensing, British and translation rights, dramatic rights, and large-print book rights), please send the information above and your request to:
Little, Brown Books for Young Readers
International and Domestic Rights Questions - firstname.lastname@example.org
If you require a Publisher's Release Form, please e-mail your requests to Diana Gonzalez at email@example.com or fax at (212) 364-0934. We will send you Hachette Book Group's standard Publisher's Release Form. Please be sure to include the following to your request:
For inquiries regarding authors published by Grand Central Publishing (including its imprints: Grand Central Life & Style, Goop, Forever, Forever Yours, Vision) contact: firstname.lastname@example.org
For inquiries regarding authors published by GCP's imprint, Twelve, contact: email@example.com
For inquiries regarding authors published by Little, Brown and Company (including its imprints: Back Bay, Lee Boudreaux Books, Mulholland Books, Jimmy Patterson) contact: firstname.lastname@example.org
For inquiries regarding authors published by Hachette Books (including its imprint Black Dog & Leventhal) contact: email@example.com
For inquiries regarding authors published by Little Brown Books for Young Readers (including its imprints LB Kids, Poppy) contact: firstname.lastname@example.org
For inquiries regarding Center Street titles: email@example.com
For inquiries regarding FaithWords titles: firstname.lastname@example.org
For inquiries regarding Hachette Audio authors and titles: email@example.com
For members of the media, please direct your review copy requests to the above e-mail addresses. Please be sure to include:
Subscribe to any or all of Hachette Book Group's e-newsletters. Visit the subscribe page for details.
Please contact website feedback at firstname.lastname@example.org with details of your issue and someone will get back with you within 24 - 48 hours.
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When a title goes "Out of Print," it means that it is no longer being produced and cannot be purchased from the publisher any longer. You may try searching for Out of Print tiles at a used book store, and many online booksellers offer searches for out of print titles as well.
On the copyright page of books, "First edition" means that this is the first time the book has been published. The numbers below that counting down from 10 indicate the number of the current printing, identified by the lowest number. For example, if a book carries the line "First edition" and the numbers below are 10 9 8 7, that indicates the seventh printing of the first edition.
We appreciate your interest in Hachette Book Group and invite you to explore career opportunities with us.
To learn more about working at HBG, please click here to visit the careers page of the Hachette Business Portal.
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