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customer faq

Thank you for taking the time to visit Hachette Book Group. We appreciate your interest in our company, our books and authors, and our services. Please find below a list of most frequently asked questions and e-mail addresses to contact with your query.

We invite you to keep in touch by also subscribing to HBG's e-newsletters.

Thank you.

Customer Service


Rights & Permissions





Defective Audiobooks

If you purchased an audiobook on CD and a disc is missing or was defective, please e-mail to replace it.

Defective Books

If you purchased a book and discovered that it was defective, please e-mail

Order Information

Hachette ebooks can be purchased directly through our website. For print copies, go to our Where to Buy page, for a listing of both online and brick-and-mortar retailers

Customer Service offers help with finding specific titles and order status information. You may contact them via e-mail or telephone: 800-759-0190

Booksellers interested in setting up accounts and ordering specific books should send e-mail to

For information regarding discounts to corporations, organizations, non-bookstore retailers and wholesalers, mail order accounts, premium sales, and libraries, e-mail

For inquiries about the availability of a specific title in the U.S. or overseas, retailers and wholesales, e-mail

Our catalog is available for download on our Bookseller Services page.

Returns Information

What Should I Use This Information For?

This information is for OVERSTOCK returns. If you have received damaged/incorrect items, please call customer service.

Who Can Return Books?

These addresses are for RETURNABLE accounts wishing to make overstock returns. If an account needs to check if they are returnable or not, they can check with customer service, via e-mail or phone 800-759-0190. Accounts set up as returnable do not need authorization. If you are set up as Non-Returnable, call customer service for assistance.

How Long Can I Return For If I Am A Returnable Account?

Returnable accounts can return any book for any length of time as long as the books are In Print and In Good Condition.

What Is The Returns Address?

For whole copy returns:

Attn: Returns Department
322 South Enterprise Blvd.
Lebanon, IN 46052

For stripped returns ONLY:

Hachette Book Group Retail Sales & Marketing
Attn: Stripped Cover Returns
326 South Enterprise Blvd Lebanon, IN 46052

What Is Strippable?

To tell if an item is strippable, look for an inverted triangle with an (S) in it.

Paperback Books with a retail price of $6.95 or less have Strippable Covers, regardless of product code (can be MM, TR, or PB.)

Calenders are strippable, we just need the cover with the barcode on it.

If you need to check please e-mail or call customer service.

What If I Return Something To You That Is Not Yours?

If you have any doubts as to whether or not something is still returnable, check with customer service. We may accept returns on books that are Not our Publication (NOP) or Out of Print (OP) for a short period after they are declared NOP/OP. After that, NOP/OP returns are returned to the customer if the amount received in a CARTON is FIVE or more. If it is below this amount, the books are destroyed.

If you have any questions or concerns regarding whether or not something can be returned, please contact customer service (800-759-0190).

School and University Desk Copies

Desk Copies

Hachette Book Group is pleased to provide complimentary desk copies of any adopted required text for instructors at accredited colleges and universities.

To expedite your order, please include:

  • 10-or 13-digit ISBN
  • Title and Author or Editor
  • Name of course and enrollment
  • College mailing address
  • Bookstore name and number
  • Date by which desk copies are needed

Desk copies can only be sent to your school address. For teaching assistants, please provide the name and address of each assistant so books can be shipped individually.

Send desk copy requests:

By e-mail, please e-mail

  • By fax, please use 212-364-0943.
  • By mail, please use the following address:
    Hachette Book Group
    Trade Sales Marketing
    1290 Avenue of the Americas
    New York, NY 10104

Exam Copies

Paperbacks and hardcovers published by Hachette Book Group are available to educators who wish to consider them for adoption. A prepaid fee is required for all examination copy requests.

  • For titles with retail prices up to $9.99, send $3.00
  • For titles with retail prices from $10.00 to $14.99, send $4.00
  • For titles with retail prices from $15.00 to $19.99, send $5.00
  • For titles with retail prices from $20.00 to $34.99, send $10.00
  • For titles with retail prices from $35.00 or more, send $20.00

To expedite your order, please include:

  • 10-or 13-digit ISBN
  • Title and Author or Editor
  • Name of course and enrollment
  • College mailing address

Please mail your request with the appropriate fee to our attention or call our customer service desk with the necessary information. Your examination copy will be mailed to you promptly.

Send exam copy requests:

  • By fax, please use 212-364-0943.
  • By mail, please use the following address:

    Hachette Book Group
    Trade Sales Marketing
    1290 Avenue of the Americas
    New York, NY 10104

All orders are subject to stock availability at the time they are processed. Please wait to order our forthcoming titles until the available month given in the catalog.

Books will be sent to school addresses only.

Contacting an Author

Although we receive a great number of requests, we're not able to release contact information for any of our authors. If you'd like you can send a standard letter to any Hachette author, addressed as follows:

[name of the author]
c/o Author Mail
Hachette Book Group
1290 Avenue of the Americas
New York, NY 10104

We cannot guarantee a response from any individual author.

How Can I Lend My Voice for AudioBook Recording Sessions?

We appreciate the many inquiries we receive in this area. However, at this time Hachette Audio does not accept unsolicited demos. Hachette Audio uses mainly celebrity readers and industry professionals for our titles, and many times the author reads his or her own work.

How Do You Pick Content for Your AudioBooks?

Hachette Audio produces audio programs based on best-selling books published by the Hachette Book Group. Some of the key factors that we consider when choosing our list are: commercial appeal, book sales and promotion, and the genre popularity of topics covering self-help, humor, business, and mainstream fiction.

Manuscript Submissions and Unsolicited Queries

Publishers in the Hachette Book Group (with the exception of Yen Press — see below) are not able to consider unsolicited manuscript submissions and unsolicited queries. Many major publishers have a similar policy. Unsolicited manuscripts, submissions and queries will not be answered and the publisher will have the right to destroy any unsolicited material or mail without returning to the sender.

If you are interested in having a manuscript considered for publication, we recommend that you first enlist the services of an established literary agent. Many literary agencies can be located in Bowker's Literary MarketPlace (commonly known as the "LMP"), an annual reference publication which can be found in most major libraries. These literary agencies, in turn, have guidelines for submitting manuscripts. You can find out more about the LMP at Literary MarketPlace.

Yen Press is interested in a broad spectrum of material and will happily review unsolicited graphic novel submissions. Please visit their website to learn more:

Copyrights and Permissions Inquiries

Hachette Book Group permissions are handled by:

The Permissions Company
Attn: Frederick T. Courtright
47 Seneca Road
P.O. Box 604
Mount Pocono, PA 18344
Tel: (570) 839-7477
Fax: (570) 839-7448

If you would like to use part of a book, please send the details of your request to the above contact.

Permission Request Form

Please include:

  • your mailing address
  • title and author of our publication
  • specific quotation/excerpt, including page number(s)
  • your publisher (formal permission is not required until you have secured a publisher)
  • title of your work
  • length of your work
  • estimated print run of first edition
  • publication date
  • area of distribution: U.S. only, North America, world

For classroom use please fax:

  • title and author
  • specific excerpt, including page number(s)
  • estimated number of photocopies to be made

For more information on Copyrights and Permissions Inquires, please e-mail Frederick T. Courtright.

Sub-Rights Inquiries

For sub-rights (serial rights for magazines and newspapers, audiobook licensing, British and translation rights, dramatic rights, and large-print book rights), please send the information above and your request to:

Little, Brown and Company
International Rights Questions -
Domestic Rights Questions -

Little, Brown Books for Young Readers
International and Domestic Rights Questions -

Grand Central Publishing
International Rights Questions - Domestic Rights Questions -

Publisher's Release Form

If you require a Publisher's Release Form, please e-mail your requests to Diana Gonzalez at or fax at (212) 364-0934. We will send you Hachette Book Group's standard Publisher's Release Form. Please be sure to include the following to your request:

  • Producer Name
  • Title of Book
  • Author

Publicity: Booking an Author Event, Promotions, and Review Copies

For inquiries regarding authors published by Grand Central Publishing (including its imprints: Grand Central Life & Style, Goop, Forever, Forever Yours, Vision) contact:

For inquiries regarding authors published by GCP's imprint, Twelve, contact:

For inquiries regarding authors published by Little, Brown and Company (including its imprints: Back Bay, Lee Boudreaux Books, Mulholland Books, Jimmy Patterson) contact:

For inquiries regarding authors published by Hachette Books (including its imprint Black Dog & Leventhal) contact:

For inquiries regarding authors published by Little Brown Books for Young Readers (including its imprints LB Kids, Poppy) contact:

For inquiries regarding Center Street titles:

For inquiries regarding FaithWords titles:

For inquiries regarding Hachette Audio authors and titles:

For members of the media, please direct your review copy requests to the above e-mail addresses. Please be sure to include:

  • your contact information
  • specific information about your publication
  • circulation numbers
  • background of your readership

How to Subscribe to E-newsletters

Subscribe to any or all of Hachette Book Group's e-newsletters. Visit the subscribe page for details.

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Titles Not Found on the Site

When a title goes "Out of Print," it means that it is no longer being produced and cannot be purchased from the publisher any longer. You may try searching for Out of Print tiles at a used book store, and many online booksellers offer searches for out of print titles as well.

Editions and Other Copyright Page Information

On the copyright page of books, "First edition" means that this is the first time the book has been published. The numbers below that counting down from 10 indicate the number of the current printing, identified by the lowest number. For example, if a book carries the line "First edition" and the numbers below are 10 9 8 7, that indicates the seventh printing of the first edition.

Employment Opportunities (including Internships)

We appreciate your interest in Hachette Book Group and invite you to explore career opportunities with us.

To learn more about working at HBG, please click here to visit the careers page of the Hachette Business Portal.

To search current open positions, please click here to go to our online tool, where you can browse open jobs, search by criteria, and submit your resume to apply for a specific position.

Locations Outside the Continental U.S.

Hachette Book Group is part of a large global publishing company, Hachette Livre. You may visit their website and learn about all of their divisions here: