Miracle Workers

THE CEO LEANED BACK IN his swivel chair and flicked on his flat-screen TV. There was some kind of war going on in Venezuela. He forced himself to watch for a few minutes—it was the type of thing that people would expect him to know about. Last week at a meeting, some woman had asked him if he'd "heard about Ghana." He'd grinned and given her a thumbs-up because he knew Ghana had just qualified for the World Cup. But it turned out she'd been talking about a genocide.

He squinted hard at the TV, but within a few minutes, his eyes were glazed over with boredom. He decided to take a quick break. He would watch something else for five minutes, ten minutes max. Then he would flip back to the Venezuela thing.

He pressed the "favorite" button on his remote control and an overweight man appeared on the screen. He had three huge splotches of sweat on his shirt, two under his armpits and one in the center of his stomach.

"Let me hear it!" the man was shouting into a microphone. "Let me hear it for the glory of God!"

The CEO flipped to another church channel and then another. Sometimes when he got going with the church channels, he couldn't stop himself. He loved the forceful cadence of the ministers—the way the people shook and moaned with spirit.

He flipped to a Baptist service in Memphis. An elderly woman was sprinting back and forth across a stage, slapping her face and body like she was trying to escape from killer bees.

"Praise God!" she was screaming. "Praise God, praise God, praise…"

A young man poked his head into the office.

"God? Are you busy?"

God quickly flipped back to the war.

"Um…just trying to do something about this Venezuela thing!" he said, gesturing vaguely at the TV. "There's a war there."

"Oh!" the young Angel said. "I didn't mean to interrupt!"

"No biggie. What can I do for you?"

"It's time for your ten o'clock meeting?"

God looked at his watch and chuckled.

"How about that?" he said. "Must've lost track of time!"

The Angel led God down the hallway toward the executive boardroom. He thought about making small talk, but he couldn't think of anything to say. The truth was, he was still pretty intimidated by his boss. Craig had worked at Heaven Inc. for five years, but this was actually the first time he'd spoken to God in person.

The opportunity had come about totally by chance. He was drinking some coffee when one of the Archangels smacked him on the back and said, "Hey, Page, bring God to the boardroom."

Craig was an Angel, a full two rungs higher than a Page, but he hadn't bothered to correct him; he knew from experience that there was no point in reasoning with an Archangel. Besides, he was grateful for the chance to finally see God's office.

It had fulfilled all of his expectations. God's TV was enormous—at least sixty inches—and his remote control was nuts—a shiny, chrome slab that looked like it had been molded to fit his hand. The desk was solid maple and covered with cool executive toys. There was a Rubik's Cube (which Craig could see was impressively far along) and a gleaming executive ball clicker, the kind that swings for minutes on end when given the slightest push.

Craig located the boardroom and, with some difficulty, pulled open the heavy brass door. God strolled in and Craig tried to follow, but a strong hand clamped down on his shoulder. It was Vince, a gigantically tall Archangel with slick blond hair.

"Sorry," he said, grinning down at him. "Management only."

On his way back down to the lowly Miracles Department, Craig tried to imagine what was happening behind that boardroom door. They were making huge decisions up there—massive, cataclysmic pronouncements that would affect the fates of billions. He would do anything, he thought, just to sit at that table.

Vince unscrewed his fountain pen.

"NFL?" he asked.

God closed his eyes and massaged his temples.

"Packers," he said finally.

The Archangels murmured their approval. Vince wrote down "Packers" on a legal pad and circled it.

"We'll make it happen," he assured him. "What about NASCAR?"

"I like Trevor Bayne," God said. "And David Reutimann."

Vince wrote down the drivers' names.

"NHL?"

God shrugged. "No preference."

He pointed suddenly at Vince. "Hey, how are my numbers?"

Vince swiftly removed a pie graph from his briefcase.

"Your numbers are fantastic," he said. "Eighty-five percent of humans worship you in some way."

"Outstanding," God said, smiling proudly at the chart. "Any problem demographics?"

Vince hesitated. "Some college kids have doubts," he admitted. "But we think they'll come around."

"You sure?"

The Archangel nodded vigorously. "It's just a phase."

God squinted at him. "What about Lynyrd Skynyrd?" he asked. "Whatever happened with that?"

Vince swallowed. Lynyrd Skynyrd was God's favorite band, and for months he'd  been pressuring his Archangels to somehow reunite the original lineup.

"I'm not sure it's feasible," Vince said. "I mean…half of the founding members are dead."

"What about the guys who are left? Gary Rossington? Larry Junstrom? If you got those guys together in a room, I bet they could still rock."

Vince sighed. "We'll keep working on it."

God folded his arms. "And the Yankees?"

"Up three games," Vince said, quickly pulling another chart out of his briefcase. "And A-Rod's got a twenty-game hit streak."

God leaned back in his chair and smiled.

"All right, then," he said. "Let's play golf!"

Craig returned to the main floor of the Miracles Department, a grid of tiny cubicles where he spent the vast majority of his life. The place looked even gloomier than usual, now that he had seen God's office and the palatial boardroom where the Archangels did business. But as soon as he sat down at his desk and turned on his computer, his bitterness faded. On the screen, flashing brightly, was a Potential Miracle. He clicked on the link, and the computer zoomed in on a tiny street in Mobile, Alabama. A boy and girl were walking home from summer school, looking bored and miserable in the brutal August heat. Craig waited patiently as they approached a nearby fire hydrant. Then he spiked the subterranean pressure and made the hydrant erupt, drenching the kids with a burst of ice-cold water. They danced under the deluge, shrieking with laughter.

Craig couldn't believe it. His trip upstairs had distracted him so much he'd almost missed a hydrant miracle. He felt so guilty—he should never have left his desk.

He scanned the globe and quickly found another Potential Miracle. A middle-aged woman in New Brunswick was wearing an old jacket and had no idea her pockets were filled with cash. Craig hit her with a harsh gust of wind, and after muttering a few intense curse words, she shoved her hands inside her coat for warmth. Within seconds she was pumping her fist in the air, a wad of crumpled twenties in her hand.

Craig leaned back and smiled. The woman was dancing in the empty parking lot now, slapping her buttocks aggressively in a kind of improvised Macarena. There was nothing more exhilarating than watching humans celebrate your miracles. Craig allowed himself to watch for thirty seconds, then closed the window. If he let himself get sidetracked, he would never get anything done. It was time to move on to the next one.

A tourist in Monte Carlo was walking toward an obviously rigged roulette table. Craig was trying to divert the poor guy's path when a knock interrupted his thought process.

"Craig?"

A lanky young woman with oversized glasses was peering into his cubicle.

"Sorry for interrupting," she said, sticking out her hand. "I'm Eliza."

"Oh no! I totally forgot you were coming. Have you been waiting long?"

"Since nine," she said, smiling brightly to conceal her annoyance.

"I'm so sorry. How can I make it up to you?"

"Well, I'd love a tour. If you're not busy."

Craig glanced at his computer screen. The tourist had taken a seat at the roulette table and placed an enormous sum on black. It was too late to fix things.

"No problem," Craig said. "Follow me!"

Eliza had just been promoted to the Miracles Department after toiling for three long years as a Sub-Angel in Prayer Intake. Craig had agreed to show her around her new floor, but his trip upstairs had seriously delayed him. Eliza had spent her first morning as an Angel in the break room, checking her BlackBerry over and over in search of an explanation. She was furious that Craig had made her wait so long, but her anger quickly subsided in the excitement of the tour.

She eagerly swiveled her head around as Craig walked her through the bustling office. Everywhere she looked, Angels were scanning the globe, typing in codes, changing the world with a few little taps of their fingers. It was as wonderful as she'd imagined.

 "Fuck!" someone shouted.

Eliza glanced into a nearby cubicle. An older, balding Angel had spilled his coffee, and the murky brown liquid was seeping across his keyboard. He pulled some random papers out of his inbox and used them to sponge up the mess.

"Every time," he muttered. "Every fucking time."

"Who's that?" Eliza whispered.

"That's Brian," Craig told her. "He's going through a rough time."

"Do you guys work together?"

"Nah, we're in different subdepartments. I'm General Well-​Being, he's Physical Safety."

"So he prevents accidents?"

"Well…he tries to."

Eliza peeked into Brian's cubicle. His computer monitor was divided into sixteen windows, each one depicting a different Potential Injury. The injuries ranged in seriousness from stubbed toes to first-degree burns, but they all had one thing in common: they were preventable. Eliza watched as the victims yelled out profanities on Brian's screen. Some of the humans directed their swearing heavenward, as if they somehow knew that Brian was responsible for their pain.

"Goddammit," said an old woman, who had just sliced open her thumb on a tuna fish can. "Motherfucker."

Brian closed his eyes and rubbed his face, taking deep, slow breaths.

"How does he stop the injuries?" Eliza asked. "Or, you know…try to."

"It's the same as any miracle," Craig explained. "Angelic Influence."

He led her to a nearby closet and handed her a thick leather-bound book. She flipped through the pages, squinting at the dense charts.

"I know it looks confusing," Craig sympathized. "But after a while all this stuff becomes second nature."

Eliza pointed at a foldout table labeled Gusts. "What's this one?"

"That comes in handy if you need to move something. Like if you need to get a beach towel out of the way so a human can find his car keys."

Eliza unfolded the Gusts chart. It was forty pages long, plus footnotes.

"Why can't we just zap the keys into the guy's pocket?"

Craig laughed. "I know, right? It would make things way easier. Unfortunately, though, we can't break any laws."

"Which laws?"

"God's laws. Gravity, thermodynamics, time. They're ironclad. We have to work around them."

"So we can't, like, resurrect people. Or make them fly."

"Right. There's no teleporting, no telepathy, no making objects disappear. We can't do anything that the humans could perceive as supernatural."

"So we can't do anything fun."

Craig grinned. "I don't know about that."

EARTH

Oscar Friedman opened his Boston Herald and held it in front of his face like a shield. He just had to make it through three more stops without being seen. Just five more minutes and he'd be home free.

"Are you sure it's your old roommate?" his wife whispered.

Oscar nodded. It was definitely him, sitting across from them on the inbound Red Line. And he had definitely forgotten the man's name.

"I know it starts with an R," Oscar murmured.

"Is it Rick? Richard?"

Oscar shook his head and motioned frantically to his wife for more suggestions.

"Ronny? Reginald?"

Oscar clenched his eyes shut. "I've almost got it," he said. "I'm so damn close."

"Ross? Red?"

It was too late. The roommate had already made eye contact and was lurching gaily across the car. He weaved his way around a pole and gripped Oscar's elbow with both hands.

"Oscar, it's been forever! We missed you at the reunion."

Oscar shot his wife a terrified look, and she quickly thrust out her hand.

"I'm Florence," she tried.

The roommate ignored her and playfully folded his arms.

"What's the matter, Oscar? Aren't you going to introduce me to your lovely wife?"

Oscar was about to confess the truth when the lights flickered out. The blackout lasted forty seconds, precisely long enough to jog his memory. And by the time the bulbs flashed back on, and the conductor stopped barking over the loudspeaker, the old man was beaming with relief.

"Honey," he said, "this is Roland!"

"We can only affect the lives of humans indirectly," Craig explained. "Through discreet use of natural phenomena. We can cause electrical blackouts, make hail, use lightning. We can control the tides and trigger sneezes. We just can't do anything that would let the humans know we're here."

"Does anyone ever screw up?" Eliza asked. "You know, cross the line?"

Craig thought it over. Angels rarely got punished for their miracles. But he could think of a couple of instances where one of them had gone too far, gotten too flashy, and ended up out of a job.

"Someone got in trouble for Wilt Chamberlain," he said.

"Really? What happened?"

Craig told her the story. It was 1962, and a first-year Angel had been assigned to a regular season matchup between the New York Knicks and the Philadelphia Warriors. The Angel was supposed to support Wilt Chamberlain—God was a fan—but he went way too far. Wilt, normally a 50 percent foul shooter, hit twenty-eight out of thirty-two free throws that night and ended up scoring one hundred points. It was one of the sloppiest miracles in the history of sports. Not only was the number too high, it was cartoonish.

"If Wilt had scored ninety-seven points," Craig explained. "Or a hundred and three. That would be one thing. But exactly one hundred? It was too conspicuous. The Angel got demoted."

"That's awful."

Craig nodded. "It's best to fly under the radar. You can do as many miracles as you want—you just have to be subtle about them."

"What about God? Can his miracles break the rules?"

"Oh, God doesn't code any miracles himself."

"He doesn't?"

"Nah. That stuff is really technical. And he's really more of an ideas guy, you know? Ever since the beginning, he's hired people to take care of the nitty-gritty things for him. I don't think he's ever been involved in the company's day-to-day activities."

"Doesn't he care how things are going?"

"Oh, he cares!" Craig said. "This morning, I went to his office and he was monitoring the war situation in Venezuela."

Eliza spun around. "You were in his office? Why?"

Craig swallowed, noticing her sparkling blue eyes for the first time.

"Oh, you know," he said, "we just…we have that kind of relationship."

Craig led Eliza back to his computer and played her some of his recent miracles. A seventh-grader at a science fair smiled with relief as his shoddy clay volcano managed somehow to erupt. A truck driver turned right to avoid a fallen tree—and happened upon a stranded motorist.

"We manufacture coincidences," Craig explained. "The humans don't perceive them as miracles—but they are."

Eliza beamed at him. "So it's true," she said. "There are no coincidences—everything happens for a reason!"

Craig hesitated, reluctant to disillusion her.

"Actually," he admitted, "the truth is…ninety-nine percent of the things that happen to humans are just crazy and random and serve no function whatsoever."

"Oh."

He was worried he'd upset her, but her smile quickly returned.

"But the other one percent? Those are miracles, huh?"

Craig nodded.

"Well, hey!" she said. "That's something!"

Craig was thrilled to discover that Eliza had been assigned to the cubicle next to him. It would help her productivity, after all, to have a more experienced employee watching over her.

Eliza put her bag down on her new desk, then stood on top of her chair to have a look around. She grabbed Craig's arm for support, and his body shyly stiffened.

"What are they working on next door?" she asked.

Craig peered over the cubicle wall. Three exhausted Angels were huddled over a single computer, frantically typing in codes.

"Oh, they're on Lynyrd Skynyrd duty," Craig said. "Special orders from the man upstairs."

On the monitor two original members of Lynyrd Skynyrd were having a "coincidental" encounter at a gas station.

"What are the odds both our trucks would break down on the same road?"

"Pretty crazy."

"Hey…maybe we should jam again sometime?"

The three Angels sighed with relief. One of them opened a filing cabinet, took out a bottle of bourbon, and started drinking from it.

Eliza climbed back down.

"Are all the miracles assigned?" she asked, her voice tinged with disappointment.

"Actually," Craig said, "for the most part, we can do whatever we want! That's the great thing about working in this department. We're so low on the totem pole, nobody's really watching us."

A beeping noise sounded on Eliza's computer and she gave a startled hop.

"Don't worry," Craig said, "it's just a Potential Miracle."

She peered at her screen; a hungry Chinese teenager was kicking a vending machine in frustration, trying to dislodge the candy bar he'd just purchased.

"Why did this one come up?" Eliza asked.

"Oh, it's random. Our algorithms anticipate millions of PMs a second. That's way too much for us to handle, so the computer feeds them to us one at a time."

Eliza watched as the Chinese teenager hopped on his bicycle and glumly pedaled away from the vending machine.

"Oh no," she said. "I blew it."

Craig laughed. "Don't worry. You'll have plenty of chances. Click refresh."

She tapped her mouse, and the earth popped onto her screen, a glowing blue ball, as shiny as a Christmas ornament.

"Good luck," he said. "It's all yours."

Eliza swiveled around in her desk chair, marveling at the size of her new cubicle. When she was in Prayer Intake she'd had to beg her supervisors for a desk, and the one they finally gave her was in the hallway next to the bathrooms. It was a terrible place to work: noisy and smelly and lonely. Luckily, she was usually too busy to notice.

When Eliza first arrived in Prayer Intake, the department was in shambles. The prayers came in by fax—usually about 500 million a day—and they were all heaped into the same gigantic storage room. Each night someone would fill a sack with random prayers and send it upstairs to God. The rest would end up in the incinerator. Eliza was appalled. Even though she was just a Sub-Angel, she immediately took it upon herself to change things.

After innumerable meetings, she was eventually able to implement a commonsense accounting system. Her first improvement was to staple identical prayers together, to save God time. The less God had to read, she reasoned, the more prayers he could answer. Next, she instituted a field-goal filter. A full 4 percent of prayers were related to field-goal attempts—and since an equal number of humans usually rooted for success or failure, she figured that none were worth answering.

But Eliza's crowning achievement was the Urgency Scale. For as long as anyone could remember, prayers had been sent upstairs at random. It didn't matter whether you asked for a new bike or a new kidney; they all had the same chance of reaching God's desk. On Eliza's watch, prayers were finally sorted by importance, on an easy-to-follow  1-to-7 ranking system.

About 30 percent of prayers were classified as 1s—meaning their urgency was low. Traffic prayers usually went into this category, along with lotto prayers, in-flight turbulence prayers, and prayers for wireless Internet access. Most prayers were classified as 3s or 4s: parents wishing for the general health of their children, lovers hoping to see each other soon, abstract pleas for peace. Only matters of life and death were 7s. Under Eliza's watch, these were reprinted on special red stationery so they would stand out in God's inbox.