The Customer-Driven Company

Moving from Talk to Action

Contributors

By Richard C Whiteley

Formats and Prices

Price

$24.99

Price

$31.99 CAD

Format

Trade Paperback

Format:

Trade Paperback $24.99 $31.99 CAD

This item is a preorder. Your payment method will be charged immediately, and the product is expected to ship on or around April 21, 1993. This date is subject to change due to shipping delays beyond our control.

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.
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Genre:

On Sale
Apr 21, 1993
Page Count
320 pages
Publisher
Basic Books
ISBN-13
9780201608137

Richard C Whiteley

About the Author

Richard Whiteley, author of The Customer-Driven Company (selected by Fortune as one of the best books of the year), is Vice Chairman and cofounder of The Forum Corporation.

Diane Hessan is executive vice president at Forum. Each author holds an M.B.A. from Harvard Business School.

Learn more about this author