Go to Hachette Book Group home

Search

Site Preferences

Show prices in:

Promotion

Sign up for our newsletter to get 20% off sitewide

By clicking “Accept,” you agree to the use of cookies and similar technologies on your device as set forth in our Cookie Policy and our Privacy Policy. Please note that certain cookies are essential for this website to function properly and do not require user consent to be deployed.

EDC Troubleshooting

By Catherine Valdez

If you are experiencing issues entering an ISBN, please make sure that:

  1. The ISBN is tied to a Hachette Book Group (US) hardcover or paperback ISBN that is offered on our US website. We do not provide desk copies for Hachette UK ISBNS.
  2. It is not an Audiobook or Ebook ISBN. Ebook copies can be requested through VitalSource.com.
  3. The ISBN has already published. We do not provide advanced copies or pre-orders through the Exam/Desk Portal.
  4. The ISBN only contains numbers and does not include any dashes (-) or additional spaces.
    • Incorrect Format: 978-1-64375-551-9, and 978 1 64375 551 9
    • Correct Format: 9781643755519

When you enter the ISBN, you should see a drop down menu with the title. You must select it for information to auto-populate into the form.

Alternatively, if you search for a title on the Hachette Book Group website and scroll down to the Request Desk/Exam copy button, it’ll take you to an autofilled form.

If you do not have an ISBN error or continue to have issues, please send us a screenshot of your form so we can continue to troubleshoot.