When Fish Fly

Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

Hardcover / ISBN-13: 9781401300616

USD: $24  /  CAD: $30

ON SALE: August 4th 2004

Genre: Nonfiction / Business & Economics / Management

PAGE COUNT: 176

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“You can energize your people and delight your customers by modeling the fabulous ideas that come from the World Famous Pike Place Fish Market.” — Ken Blanchard, co-author of The One Minute Manager In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama’s cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.

What's Inside

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Reader Reviews

Praise

"[The Authors] offer advice for instilling passion in employees, thinking outside the profit box and striving to reach out to the community and customers, solving problems effectively and with a view to improvement ends.... Well-placed quotes from such luminaries as Nelson Mandela ... enhance the book's inspirational, if idealistic, messages."
Publishers Weekly
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