We have updated our Privacy Policy Please take a moment to review it. By continuing to use this site, you agree to the terms of our updated Privacy Policy.

How to Check Account Shipping Status During the COVID-19 Pandemic

Hachette Book Group has been closely monitoring the quickly changing events surrounding the COVID-19 pandemic and its impacts to our accounts across the country.

When we see that a state’s leadership has asked for its citizens to “shelter in place” or limit only “essential” businesses or personnel to be open and working, Hachette Book Group is putting an operational hold on customers and ship-to’s in those areas.

We understand that this is a rapidly evolving situation and admittedly, we are erring on the side of caution when we apply these holds. We also understand that there are many mitigating circumstances in your area in general and to your business specifically.

Hachette Book Group has made a tool available for you to check how we view your status with us. We ask that you please take the time to check this tool simply by inputting your account number and bill-to zip code below. You will then be able to see how we view the ship-to’s associated with your account.

  • If you need to change the shipping status of your account, please contact us at: AccountsManagement@hbgusa.com
  • If you see your account as on-hold and you are receiving shipments, we are happy to take the hold off of your account and resume shipments.
  • If you see your account as open and you are currently not receiving shipments, we are happy to put your account on hold to stop unnecessary shipments.

We at Hachette Book Group value you as a customer and partner, and we thank you for your continued support.

Please take care and stay well.

Click here to launch the Account Shipping Status Tool

This tool will open in a new window where you can enter your account number and bill-to zip code.