At America's Service
How Your Company Can Join the Customer Service Revolution
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
Buy This Book
-
Format: Trade Paperback
Price: $21.99 US/$23.99 CAN
ISBN-13: 9780446393164
On Sale Date: 01/01/1992
Publisher: Grand Central Publishing
Formats Available: Trade Paperback
-
Newsletter
Don't miss updates about our authors, including book tour info and new book releases.
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
Also By This Author
