At America's Service

How Your Company Can Join the Customer Service Revolution
By Karl Albrecht (Trade Paperback, 1992)
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
  • Grand Central Publishing
    • Format: Trade Paperback

    • Price: $21.99 US/$23.99 CAN

    • ISBN-13: 9780446393164

    • On Sale Date: 01/01/1992

    • Publisher: Grand Central Publishing

    • Imprint: Grand Central Publishing

    Formats Available: Trade Paperback

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From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Formats

Product Details

At America's Service
  • Publisher: Grand Central Publishing
  • Price: $21.99 US/$23.99 CAN
  • ISBN-13: 9780446393164
  • On Sale Date: 01/01/1992
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