At America's Service
At America's Service

At America's Service

How Your Company Can Join the Customer Service Revolution

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Genre: Business & Economics

On Sale:

ISBN-13: 9780446393164

Format: Trade Paperback

Grand Central Publishing